1. Overview
At Anklespureer, we strive to provide high-quality educational content, consulting services, and informational products related to after-work transition rituals. We understand that circumstances may arise where a refund is appropriate. This Refund Policy explains the terms and conditions under which refunds may be requested and processed.
This policy applies to all paid services and products offered by Anklespureer through the Website anklespureer.world and associated sales channels. By making a purchase, you agree to the terms outlined in this policy, our Terms of Use, and our Privacy Policy.
Free content available on our Website is not subject to this Refund Policy as no payment is involved.
2. Company Information
- Business Name: Anklespureer
- Address: 8818 Sunset Blvd, West Hollywood, CA 90069, USA
- Phone: +1 310-659-3110
- Email: touch@anklespureer.world
- Website: anklespureer.world
3. Consulting and Guidance Services
3.1 Cancellation Before Service Delivery
If you cancel a scheduled consulting session or guidance package before any services have been delivered, you may be eligible for a full refund of the purchase price, provided the cancellation is made at least forty-eight (48) hours before the scheduled start time.
Cancellations made within forty-eight (48) hours of the scheduled session may receive a partial refund of up to fifty percent (50%) of the purchase price, at our discretion, unless otherwise specified in your service agreement.
3.2 Cancellation After Partial Delivery
If consulting services have partially commenced (e.g., one session of a multi-session package has been completed), refunds will be calculated on a pro-rata basis. The portion of the fee corresponding to completed sessions or delivered materials is non-refundable. The remaining balance may be refunded upon written request.
3.3 Dissatisfaction With Services
If you are dissatisfied with a consulting session, you must notify us in writing within seven (7) calendar days of the session date, describing the specific concerns. We will review your feedback and may offer one of the following remedies at our discretion:
- A complimentary follow-up session to address your concerns.
- A partial refund proportional to the unresolved portion of services.
- A full refund if we determine the service did not meet the described scope.
We do not issue refunds based on dissatisfaction with general informational outcomes, as our consulting is educational in nature and individual results vary.
4. Educational Products and Digital Materials
4.1 Downloadable Products
For digital educational products (guides, workbooks, planning templates, program materials) that are delivered electronically:
- Before Download/Access: Full refund available if requested within fourteen (14) days of purchase and before the product has been downloaded or accessed.
- After Download/Access: Refunds are generally not available once digital content has been downloaded or accessed, except in cases of technical defect or material misrepresentation of product content.
4.2 Programs and Challenges
For structured educational programs or challenges with defined start and end dates:
- Full refund if cancellation is requested within seven (7) days of purchase and before the program start date.
- Partial refund (up to fifty percent) if cancellation is requested within the first seven (7) days after the program start date, provided less than twenty-five percent (25%) of program content has been accessed.
- No refund after seven (7) days from program start or after twenty-five percent (25%) of content has been accessed.
4.3 Personalized Planning Documents
Customized non-medical planning documents prepared specifically for you are non-refundable once delivered, unless the document contains material errors or fails to match the agreed scope as documented in your service agreement.
5. Non-Refundable Items and Situations
The following are generally not eligible for refunds:
- Services that have been fully delivered as described in the purchase agreement.
- Digital products that have been downloaded or accessed.
- Purchases made more than thirty (30) days prior to the refund request, except where required by applicable law.
- Promotional or discounted items marked as "final sale" at the time of purchase.
- Third-party fees or charges (payment processing fees, currency conversion fees) which are non-recoverable.
- Requests based on unmet expectations about personal outcomes, as our services are educational and do not guarantee specific results.
6. How to Request a Refund
To request a refund, please follow these steps:
- Send an email to touch@anklespureer.world or submit a request through our contact form.
- Include the subject line "Refund Request" followed by your order or transaction reference number.
- Provide your full name, email address used at purchase, date of purchase, and product or service name.
- Explain the reason for your refund request with relevant details.
- Attach any supporting documentation (receipts, correspondence) if applicable.
We will acknowledge your request within two (2) business days and provide a decision within ten (10) business days. Complex cases may require additional review time, in which case we will notify you of the extended timeline.
7. Refund Processing
7.1 Approved Refunds
Once a refund is approved, it will be processed to the original payment method used for the purchase. Processing times vary by payment provider:
- Credit/debit card refunds: five (5) to ten (10) business days.
- PayPal or digital wallet refunds: three (3) to seven (7) business days.
- Bank transfer refunds: seven (7) to fourteen (14) business days.
We are not responsible for delays caused by your financial institution or payment processor after the refund has been initiated on our end.
7.2 Partial Refunds
When a partial refund is issued, you will receive written confirmation specifying the refunded amount and the calculation method used.
7.3 Currency
All refunds are processed in the same currency as the original transaction. Exchange rate differences for international transactions are not covered by Anklespureer.
8. Chargebacks and Disputes
We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your bank or credit card company. Chargebacks initiated without first attempting to resolve the issue with us may result in suspension of access to purchased services and content.
If you believe a charge was made in error, contact us immediately at touch@anklespureer.world or +1 310-659-3110. We will investigate and work toward a fair resolution.
9. Consumer Rights
Nothing in this Refund Policy limits your statutory rights as a consumer under applicable law. Residents of the European Union may have additional rights under the Consumer Rights Directive, including a fourteen (14) day cooling-off period for distance contracts, subject to exceptions for digital content that has been accessed with prior consent.
California residents may have additional rights under California consumer protection laws. If any provision of this policy conflicts with mandatory consumer protection laws in your jurisdiction, those laws shall prevail.
10. Modifications to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes affecting existing purchases will be communicated to affected customers via email where possible. The policy in effect at the time of your purchase governs that transaction unless otherwise required by law.
11. Contact Us
For refund inquiries or assistance, please contact:
- Anklespureer
- 8818 Sunset Blvd, West Hollywood, CA 90069, USA
- Phone: +1 310-659-3110
- Email: touch@anklespureer.world
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST